Refund Policy
We want you to be satisfied with your purchase.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Item must be unused and in original condition.
- Item must be in original packaging.
- Proof of purchase is required.
Damaged or Defective Products
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue.
Refunds
After we receive and inspect your return, we will notify you regarding approval of your refund.
Approved refunds are processed back to your original payment method within 5–10 business days.
Non-Refundable Items
- Gift cards
- Clearance items
- Customized products
- Products damaged by misuse
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Contact
Email: support@torvee.com